Innovation

Launched last July, MeRA leverages large language models to automate responses to customer inquiries, significantly reducing agent handle time by 50 percent.

Descartes Systems Group has acquired OCR Services for $90 million, enhancing its global trade compliance solutions.

A new report highlights how retailers are losing money due to in-store inefficiencies, and how many are leaning on AI to get back on track.

Global supply chains are facing an unprecedented water crisis, but not all companies are taking action to solve it.

A Wendy's franchise in Virginia is testing food delivery via drone, with more locations possibly joining later this year.

GEODIS launches multi-carrier parcel solution, streamlining e-commerce fulfillment with advanced software for businesses.

PepsiCo's supply chain evolved after COVID, adding more products and efficiency in its operation.

Artificial intelligence, augmented reality and machine learning are driving value from the business office to the warehouse.

There are six ingredients for delivering innovation from invention that serve as a compass for organizations navigating this dynamic market and striving to maximize return on innovation investment. EY’s Brian Legan explains.

The average company investment in supply chain innovation has nearly doubled in 2023 compared to 2022, according to new research from Catena Solutions.

GE Appliances has opened its CoCREATE space in Connecticut. The 67,000-square-foot is part factory, part showroom, part makerspace, and all community-focused.

With its microfactory strategy, the appliance leader is thinking small to get big

Last night, during Industry Night at ProMat 2023, MHI announced the winners of the 2023 MHI Innovation and Startup Awards.

Here’s how the key warehouse and logistics trends are impacting operations. Gain insights on the value that a reliable managed services partner can provide by managing these complexities while you focus on what you do best: running your business.

Selected from our top System Report cover stories from the previous year, Modern’s annual Productivity Achievement Awards honor companies that have made exceptional operational gains through means like warehouse automation projects, robotics, DC network strategy and a spirit of innovation.